You may return any item free of charge within 10 days of receipt, in a new and unused condition. If you return items after this time we may refund only the current or last selling price of the item. Returned items which are not in new or unused condition or which are returned after the approval period may not be credited unless they are faulty.
Payment can be made when goods are dropped to us or when being collected but we can not release goods without full payment being made. Cash, Credit or Debit card is accepted (except American Express). Alternate (weekly) payment plans may be arranged depending on product/circumstances.
We aim to deal with complaints speedily and sympathetically. Any complaints can be made by person, phone, fax or letter to the following;
Alun Collins
500-502 Cowbridge Road East
Cardiff
CF5 1BL
02920 569997
When taking in any items we will take a name and contact telephone number, however these details are only for us to contact you to let you know when your framing is ready and will not be given to any third party.